Frequently Asked Questions (FAQ)
Here you'll find quick answers to common questions about our toys, sizing, and commitment to ethical durability.
🎁 Birthday Boxes
Q: What makes your Birthday Boxes different from other dog gift boxes?
A: Our Birthday Boxes are fully customisable based on your dog's size, chewing strength, and play style. Unlike pre-packed boxes, you get to choose from numerous options to create a unique experience tailored specifically to your dog - because as we know through experience, no two dogs are the same.
Q: How do I choose items for a Birthday Box?
A: Simply select your dog's size category, then we'll present you with perfectly curated options for you to choose the ideal gifts to suit your dog's individual chew strength and play preferences.
🐕 Dog-Specific Concerns
Q: Do you have toys specifically for puppies or younger dogs?
A: Yes! We have dedicated Puppy Toys and Junior Dogs collections designed specifically for younger dogs' needs and development stages.
🔒 Safety & Quality
Q: Are your toys safe and non-toxic?
A: Absolutely. All our toys are non-toxic and safe for your dog. Health and safety is paramount in everything we offer.
💷 Value Questions
Q: Do eco-friendly toys cost more?
A: Absolutely not! Our toys aren't expensive like other eco-friendly retailers. We're smashing that myth.
💪 Durability & Power Chewing
Q: How do you define your chew strength tiers?
A: Our tiers simplify toy selection based on durability, with Tier 5 being our highest level of resilience for our range:
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Tier 1: Soft / Steady – For gentle play, comfort, and dogs who do not chew or destroy toys.
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Tier 2: Steady / Moderate – For light chewers and everyday play.
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Tier 3: Moderate / Durable – For average chewers who require good resilience and long-lasting material.
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Tier 4: Strong / Tough – For determined chewers who need high resistance and durability.
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Tier 5: Power / Extreme – Built for heavy chewers needing maximum durability, featuring ultra-resilient options such as KONG Extreme.
Q: Are these toys suitable for a power chewing dog?
A: Yes, our range includes dedicated Power / Extreme (Tier 5) toys crafted specifically for heavy chewers. You can explore our full range in our Power Chewer Collection.
While these toys are designed for maximum resilience, we maintain complete transparency with our customers: no dog toy is indestructible. For dogs that need extra-long engagement alongside robust toys, we also offer natural chews like buffalo horn and olivewood both in our selected boxes and within our natural chew collection.
Q: What size does my dog fall into using your guides?
A: To ensure your dog gets the perfect size and durability level, please refer to the following weight classifications:
Extra Small: 1 kg - 5 kg
Small: 5 kg - 10 kg
Medium: 10 kg - 20 kg
Large: 20 kg - 35 kg
Extra Large (Jumbo): 35 kg plus
Q: How can I view the best toy options for my dog?
A: We have dedicated pages and filters based on your dog's size and preferred play style. Please click the appropriate link below to view the best options for your pup:
By Play Style:
🌱 Ethical & Material Questions
Q: What exactly makes your toys "eco-friendly" or "natural"?
A: Our commitment means we consciously focus on materials that are safe for your pet and kinder to the planet. We select alternatives such as:
100% Recyclable Materials
Natural Components (like Olivewood, Buffalo Horn, and Antlers)
Sustainable Fabrics (Hemp, natural jute, and recycled cotton)
We are committed to helping the planet, that's why we've teamed up with Just One Tree - for every Birthday Box sold, we plant a tree.
📦 Delivery & Returns
Q: What's your delivery procedure?
A: We have a dedicated page regarding our delivery service.
Q: What's your returns procedure?
A: We have a dedicated page regarding our returns policy.
📞 Contact
Q: How do I contact you?
A: Please feel free to contact us about anything, please click here to view our contact page.